SHIPPING POLICY

Thank you for visiting and shopping at CLEARLIGHT SUPPLY. We are committed to providing a seamless shopping experience, which includes reliable and transparent shipping services. Below you'll find our detailed shipping policy to inform you about how we handle the delivery of your orders.

 

Shipping Methods

We ship all of our orders via USPS, FEDEX or UPS. The choice of carrier might depend on the destination, the size of the package, and the urgency of the shipment. You will receive an email update with your tracking number once your order has shipped.

 

Processing Time

All orders are processed within 1-5 business days (excluding weekends and holidays) after the order is placed. During peak seasons or promotional periods, processing times might be slightly extended. We will notify you via email if there are any delays.

 

Shipping Costs

• Domestic Shipping:

  • Free shipping is available for orders over $75 within the United States.

  • For orders under $75, a flat rate of $7.00 applies for standard shipping.

  • Expedited options (if available) will be calculated at checkout based on weight and destination.

• International Shipping:

  • We do not ship outside of the US

 

Delivery Times

• Domestic: Standard shipping typically takes 3-7 business days after your order has been shipped. Expedited options might be available for faster delivery.

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Shipping Restrictions

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• Certain products might have additional shipping restrictions due to local laws or carrier policies, especially for international orders. Please contact us for specific inquiries.

 

Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number. You can track your order using this number on the carrier's website. We aim to provide easy access to tracking information to reduce customer inquiries and ensure peace of mind.

 

Damaged or Lost Items

If you receive a damaged item or your order is lost in transit, please contact us at cody@clearlightsupply.com immediately. We will work with you to resolve the issue as quickly as possible, which may include providing a refund or replacement, subject to our verification process with the carrier.

 

Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy (#).

 

Customer Support

Should you have any questions or concerns regarding your order or our shipping policy, feel free to contact us at cody@clearlightsupply.com or call us at 530-575-0782. Our customer service team is available Monday to Friday, 9 AM to 5 PM PST.

 

Legal Disclaimer

CLEARLIGHT SUPPLYis not responsible for any customs or import fees you may incur during or after shipping (tariffs, taxes, VAT, etc.). By placing an order, you agree to this shipping policy and understand that shipping times are estimates and not guarantees.

 

Effective Date: 01/09/2025

 

Last Updated: 01/09/2025

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